Customer Service Quality Executive – Multi-Lingual (English & Telugu)

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Ditto Insurance is hiring a Customer Service Quality Executive fluent in English & Telugu. This is a full-time, permanent remote position.

Key Responsibilities for Customer Service Quality Executive

Monitor calls and provide actionable insights to improve current processes.
Develop, create, and implement quality processes.
Gather information to help improve advisor performance.
Provide feedback on the quality of advisors’ recommendations.
Develop customer support quality standards.

About Ditto

What’s Ditto?
At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.

We pioneered the industry-first “No-spam” policy, emphasizing our commitment to user-centric solutions. Over the past three years, we’ve successfully assisted over 300,000 users with personalized insurance advice.

Ditto is part of the Finshots family, a leading financial newsletter with a subscriber base of over 500,000, and is backed by India’s largest stock-broker, Zerodha.

What do we do at Ditto?

Help people buy insurance.
Explain health and life insurance in a language users understand.
Curate and offer personalized recommendations.

Required Skills & Experience:

Strong communication and customer service skills
Excellent listening and analytical abilities
Leadership qualities with a strong sense of ownership
Ability to communicate and collaborate effectively

Education:

UG: Any Graduate
PG: Any Postgraduate

Role & Industry:

Role: Customer Service
Industry: Financial Services
Department: Customer Success, Service & Operations

Perks & Benefits:

Remote work from home
Comprehensive health insurance for you and your family
Salary: ₹37,883 per month (CTC ₹4,54,600 PA)

How to apply simply click link

Apply Now: Click Here to Apply

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